FAQ

  1. What is kono247?

Kono247 is an online IT shopping mall for all IT products.

 

  1. Are the products sold by kono247 genuine?

Yes, kono247 procures all IT products from authorized channels and sources.

 

  1. How do I get warranty for the products I buy online?

Kono247 partners with the service delivery partners of all the OEMs across Nigeria. A list of warranty service partner can be found on our site.

 

  1. What if I receive a product that is dead on arrival DOA?

Kono247 will send you a replacement at no extra cost provided it is reported within 3 days of receiving the product.

 

  1. Can I pay on delivery?

Yes, but limited to orders below N50,0000.00 (Fifty Thousand Naira). You can only pay online or to any of our accounts listed in the checkout section of our website.

 

  1. I am a corporate client; can I buy and pay later?

Yes. Add your request to cart and send an email to info@kono247.com with the order number and we will contact you.

 

  1. Is my payment information submitted on your site secure?

Yes. Your payment details are not stored on our site. We have partnered with Interswitch, MasterCard and Visa to ensure that our payment systems are secured.

 

8) When I pay into the bank, how would that be tied to my order?

Please reference your order number when you are making bank payment?

 

9) How long would I wait to receive my order after payment?

 Your order will ship next day after your payment is received. However, allow 3-5 days for delivery.

 

10) Who pays the shipping cost for my orders?

We offer free shipping for orders above N50,000.00 and depending on your location, shipping  is charged on orders below N50,000.00.

 

11) I have received a coupon code from kono247, what do I do with it?

The coupon code you received is a gift from Kono247 to you to enable you shop online and get a discount on the total invoice value. Enter the code at check out.

 

12) I have placed an order, how do I track it?

Log on with your username and password and check your order status. Also check your email for periodic update from our customer care team.